1. Introduction
Batjile takes your privacy seriously. This Privacy Policy is designed to clearly explain what information is collected when you use Batjile's website or mobile app, how that information is used, and what steps we take to keep your data safe.
By creating an account on Batjile or using our services in any way, you agree to this Privacy Policy. We believe trust is the foundation of a great service — and trust is built through transparency. This policy is our commitment to that transparency.
Important: Batjile never sells your personal information to third parties. Your data is used solely for service improvement and legal compliance.
If you have any questions about this policy, feel free to reach out to us at any time. We're always here for you.
2. Information We Collect
Batjile collects two types of data — what you voluntarily provide and what is automatically collected during your use of our services. A detailed breakdown is provided below:
A) Information You Provide Directly
- Full name and date of birth
- Mobile Number & Email Address
- Current address and district
- National ID / Passport number (for verification purposes)
- Payment method details (bKash/Nagad number, bank account information)
- Messages and complaints sent to support
B) Automatically Collected Information
- IP address and device type
- Browser and operating system information
- Time spent on the site and pages visited
- Betting History & Transaction Records
- Cookies & Session Data
| Data Type | Collection Methods | Mandatory? |
|---|---|---|
| Personal Information | Registration Form | Yes |
| Contact Information | Registration Form | Yes |
| Payment Information | Transaction Time | Yes |
| Device & Browser Information | Automatic | Partial |
| Betting & gaming history | Platform Usage | Automatic |
3. Purpose of Data Use
Batjile does not use your data without good reason. Every piece of information we use serves a specific purpose:
- Account Management: For registration, login, and identity verification.
- Service Delivery: To process bets, handle payments, and complete transactions.
- Customer Support: To address your complaints and inquiries.
- Security: To prevent fraud, money laundering, and account hacking.
- Legal Obligation: To meet regulatory authority requirements.
- Service Improvement: To analyze user experience and make Batjile even better.
- Promotional Communications: To notify you of new offers or updates (you can unsubscribe at any time).
Batjile obtains your consent before sending promotional messages. You can opt out of marketing communications at any time.
5. Cookies & Tracking Technologies
Batjile uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies: Essential for login sessions and account security. These cannot be disabled.
- Functional Cookies: Used to remember your preferences, such as language or display settings.
- Analytics Cookies: Collects site usage statistics to help improve our services.
- Marketing Cookies: Used to show relevant offers. You can turn these off at any time.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of Batjile.
6. Data Security Measures
Batjile uses industry-leading technology to keep your data secure. Our security layers are outlined below:
- SSL/TLS Encryption: All data transmissions are encrypted.
- Two-Factor Authentication (2FA): An extra layer of security for account login.
- Encrypted Data Storage: All sensitive data stored on our servers is encrypted.
- Regular Security Audits: Regular system audits conducted by independent experts.
- Access Controls: Only authorized personnel can access specific data.
- Anti-Fraud System: Suspicious activity is automatically detected and blocked.
No Batjile employee will ever ask for your password. If anyone requests it, it may be a fraud attempt — please report it to us immediately.
7. Data Retention Period
Batjile does not retain your data indefinitely. Each category of information is governed by a defined retention policy:
- Account Information: For the entire duration your account remains active.
- Transaction Records: Up to 5 years, as required by law.
- Betting History: Up to 3 years after account closure.
- Support Conversations: Automatically deleted 2 years after resolution.
- Cookie Data: 30 days to 1 year, depending on cookie type.
Once the retention period expires, data is securely deleted or anonymized. Even after account closure, we are legally required to retain certain information for the specified period.
8. Your Data Rights
Batjile believes you should have full control over your own data. That's why we uphold the following rights:
Right to Access Your Data
You may request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
You may request that data processing be restricted for specific reasons.
Right to Data Portability
You may request a copy of your data in a standard, portable format.
Right to Object
You may object to marketing communications or certain types of data processing.
To exercise any of these rights, please contact our support team. We typically respond within 30 days.
9. Minor Protection
Batjile's services are intended solely for individuals aged 18 and above. We do not knowingly collect information from minors. If you are aware of a minor using Batjile, please notify us immediately — we will take prompt action.
Parents or guardians can contact us to report any account suspected of belonging to a minor. Protecting minors is a core responsibility at Batjile.
10. International Data Transfers
In certain cases, your data may be processed on servers located outside Bangladesh — for example, through international payment networks or cloud servers. In such cases, Batjile ensures that:
- Adequate data protection laws are in place in the destination country.
- Third parties are contractually bound to uphold our privacy standards.
- All data is encrypted during transfer.
Contact us to learn more about international data transfers.
11. Changes to the Privacy Policy
Batjile may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email or SMS. For minor updates, the revision date at the top of the page will be changed.
Continued use of Batjile after any changes have been made will be considered acceptance of the updated policy. We recommend reviewing this page regularly.
12. Contact & Complaints
For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact us:
- Email: privacy@batjile.bet
- Support Email: support@batjile.bet
- Live Chat: Available 24/7 on the Batjile platform
- Response Time: Usually within 48 hours
Your privacy matters to us. Don't hesitate to share any concerns — we're always here to help.
Why Is Your Data Safe at Batjile?
We Never Sell Your Data
Batjile never sells your data to third parties. That is our core promise.
Strong Encryption
All data transmissions are secured with 256-bit SSL encryption, keeping your information well out of reach of hackers.
In Your Control
View, edit, or delete — you have full control over your personal data.
Regular Audits
Independent experts regularly audit Batjile's security. Any vulnerabilities identified are addressed immediately.
Restricted Access
Only authorized personnel can access specific data. Unauthorized access is restricted.
Bengali Language Support
Support for all privacy-related questions is available in Bengali — no language barrier.